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BASSNOTE

Privacy Policy

Effective Date: March 17, 2026

At Bassnote, we respect your privacy and are committed to protecting the personal data you share with us. This policy explains how we handle your information, especially given the sensitive and personal nature of relationship communication.

1.Information We Collect

Account Information

Name, email address, and/or phone number provided during registration.

Chat Data

The text, context, and "raw material" you provide to Bassnote, as well as the messages generated by the Service.

Usage Data

Technical information such as your IP address, device type, and interaction logs.

2.How We Use Your Data

We use your information to:

Provide and improve Bassnote's communication suggestions.

Personalize your experience (e.g., remembering your name or preferred tone).

Monitor system performance and troubleshoot technical issues.

3.Administrator Access and Data Review

To ensure the safety of our users, improve the quality of Bassnote responses, and provide technical support, authorized administrators have access to view chat histories stored in our database.

This access is used strictly for service improvement, debugging, and ensuring Bassnote is performing effectively.

We do not sell, rent, or trade your chat history to third parties for marketing or advertising.

4.User Control: The "Right to be Forgotten"

We believe you should have total control over your most intimate conversations.

Delete History Feature

Within Settings, we provide a "Clear History" button.

Permanent Removal

Clicking this button will immediately and permanently delete all chat logs associated with your account from our active database.

Finality

Once you delete your history, it is gone. It will no longer be viewable by you or by any system administrator.

Backups

While data is removed from active databases instantly, it may persist in secure, encrypted system backups for a limited period (up to 30 days) before being fully overwritten.

5.Data Security

We implement industry-standard security measures to protect your data. However, no method of transmission over the internet or electronic storage is 100% secure. By using the Service, you acknowledge that you provide your personal information at your own risk.

6.Third-Party AI Processing

Your messages are processed by third-party AI providers (such as Anthropic or OpenAI). While we send the text to these providers to generate responses, we do not share your personally identifiable account information (like email or phone number) with these engines.

7.Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy within the App.